Norme di comportamento

The current legislation on non-scheduled public transport sets out the rules of conduct for drivers and passengers.
We invite all our clients to read them before boarding our cars

The driver's duties

The driver must:

  • dress appropriately;
  • act competently and in an appropriate manner under all circumstances;
  • have a street map available at all times;
  • follow all regulations issued by the Town Hall releasing the license to provide the service.

He must also:

  • observe the orders and instructions given by the police, as well as any other legal authorities and any other regulations in force at the time.

The driver must also:

  • be sure of the exact destination of the passenger;
  • help passengers into the car and load any luggage that is within the permitted allowance;
  • choose the shortest route to reach the destination, unless the passenger specifically requests otherwise;
  • help passengers to get out of the car and take any luggage;
  • make sure that the passenger has not left any personal property inside the car.

Finally, the driver is forbidden to:

  • board people different from those who had requested the service, except with the consent of others passengers;
  • keep on board people, animals or objects that have no relevance to the service;
  • use the car to sell or advertise merchandise;
  • stop the car, except in cases of force majeure, or give compensation or reductions for a pre-agreed price with the customer.

The passenger's duties

The passenger must:

  • act in an appropriate way towards the car driver;
  • pay the amount agreed at the end of the service.

The passenger on board cannot:

  • get on or get off the moving vehicle;
  • bring onboard the vehicle flammable materials, corrosive acids, or any objects with sharp edges, wich for any reason could be dangerous;
  • open the car door towards the middle of the road;
  • dirty or damage the vehicle inside or its equipment;
  • distribute objects for advertising;
  • sell items even for charitable purposes;
  • make noise;
  • distract or disturb the driver while the car is moving;
  • smoke inside the car.

Failure to comply with any of the regulations or obligations listed above will lead to the termination of the journey. The passenger will be obliged to pay the amount agreed regardless of where the journey was terminated.